Privacy Policy

1. Introduction

BTL.properties ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property analysis platform.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Property details and analysis requests (property URLs, addresses, financial parameters)
• Payment information (processed securely through third-party payment processors)
• Communications with our support team

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (browser type, operating system, IP address)
• Usage data (pages viewed, features used, time spent on platform)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our property analysis services
• Process your property analysis requests and deliver reports
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyse usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing)
• Data Sources: Property data providers to fulfill your analysis requests
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition of our business

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account at any time by contacting us at privacy@btl.properties.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@btl.properties.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. You can control cookies through your browser settings, though some features may not function properly if you disable cookies.

9. Third-Party Links

Our platform may contain links to third-party websites (e.g., property listing sites). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@btl.properties
Or visit our contact page